Accessibility for Ontarians with Disabilities (AODA)

Customer Service

Communication with Persons with Disabilities

CCH strives to communicate with customers with disabilities in a manner that considers both the disability and the customers preferred method of communication. CCH can communicate with customers in writing, via telephone, email, or meetings, either in person or via video conferencing. CCH recognizes that not all customers will wish to communicate in the same manner.

All CCH Staff will receive training on how to interact and communicate with persons with disabilities.

Assistive Devices

Customers with a disability are permitted to use their own assistive device for the purposes of accessing CCH goods and services.

CCH staff will receive training on various Assistive Devices that may be used by customers with disabilities while accessing our goods and services.

If there is a physical, technological, or other type of barrier that prevents the use of a customer’s assistive device on our premises we will remove that barrier. If we are not able to remove the barrier, we consult with the customer to make an appropriate accommodation.

Service Animals

CCH welcomes people with disabilities and their service animals. Customers with a disability may be accompanied by a service animal and keep the service animal with them on our premises anywhere the customer would otherwise have access if the service animal is not otherwise excluded by law. If a service animal must be denied access, we will explain to the customer why denial is mandatory and consult the customer to provide an accommodation that will meet the customers service needs.

It is the responsibility of the customer using the service animal to ensure that the service animal is always kept in control.

All CCH staff will receive training on how to interact with customers with a disability accompanied by a service animal.

Support Persons

Customers with a disability may be accompanied by a support person and have access to the support person on CCH’s premises. CCH may require a customer with a disability to be accompanied by a support person where it is necessary to protect the health or safety of the customer with a disability or the health or safety of others on the premises.

All CCH staff will receive training on how to interact with customers with a disability who are accompanied by a Support Person.

Notice of Temporary Service Disruptions

In the event of a planned or unexpected disruption to accessible services or facilities CCH will notify customers promptly by posting a notice in a clear location near the disruption.

The notice will include the following information:

  • A description of the facility or service is unavailable.
  • The anticipated duration of the disruption.
  • The reason for the disruption.
  • Alternative facilities or services that may be available.

In the event of an unexpected disruption, notice will be provided as soon as possible.

Feedback Procedure

CCH welcomes and appreciates comments and other feedback regarding accessible customer service. CCH accessibility feedback should be directed to Nicole Pereira, dealer, by phone, email, or other written formats. Feedback should be directed to:


Cambridge Centre Honda

227 Hespeler Road, Cambridge, Ontario N1R 3H8

CCH will acknowledge receipt of the feedback within three (3) business days and respond to the feedback as soon as practicable. Complaints will be addressed according to CCH’s regular complaint management procedures considering the customers disability. All feedback will be considered when reviewing the accessibility policy.

CCH is prepared to provide accessible formats of information and communication supports for persons with disabilities who wish to provide feedback, upon request. Please contact us using any of the contact methods listed above to request accessible formats and communication supports. 

Communication and Information

CCH’s accessibility policy will be posted on CCH’s external company website at and will be made available to the public and customers in accessible formats upon request.

Upon request, CCH will provide accessible formats of documents or information normally available to customers to any customer with a disability in a format that considers the customer’s disability.