J & D OkumJun 11th, 2012
I just wanted to touch base and let you know that we are customers at Cambridge Honda. Last year we purchased a Honda CRV from Garnet and he was amazing to deal with. He did everything in his power to give us a fair deal and was never pushy, which I greatly appreciate in a sales rep. A pushy sales rep turns me away.
Initially I spoke to Garnet on the phone asking a simple question and he ended the conversation with letting me know who he was….and to me I felt it was important to follow through with Garnet and I’m certainly glad we did. Initially I came in without my husband to get details etc. and he spent a lot of time with me and never made me feel that I didn’t know anything about cars because I’m female. He explained everything in a down to earth way.
As well, Tony in finance did a great job too. However, I really wanted to mention Tess because I believe I’ve had the most contact with her. She has been AMAZING since day one. She’s always responding to our questions, dropping emails to make sure we are doing okay and so on. Having this type of service in our society unfortunately has dimmed over the years so it is refreshing to see it is still around!
Tess just tried her best to solve our problem with our payment schedule with Honda Finance, who did very little in comparison to Cambridge Honda, to help us out. Tess did mention though that we aren’t the first customers to have conflict regarding the rigid payment schedule and apparently it is hoping to be corrected in the future. That would be great. Life happens, people’s situations change.
In closing I just want to say from sales to service everything has been well but I especially wanted you to know that Tess has bent over backwards to always try to solve any issues we might have.
Keep up the great work Tess!