Cambridge Centre Honda
227 HESPELER RD. CAMBRIDGE, ON N1R 3H8Sales: 1 (888) 497-0413
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Service - FAQ
- Q: I'm dropping my vehicle off at a time when the dealership is closed. Is there a safe place I can leave my keys?
- Q: How do I know what service my vehicle needs?
- Q: What is the Maintenance Minder System?
- Q: My oil life reads 40%, should I get an oil change?
- Q: How do I get my radio code?
- Q: Can I schedule my service appointment online?
- Q: Do I need to book an appointment for an oil change?
- Q: Do you offer professional detailing?
- Q: What is the new tire tax?
- Q: I saw on the news that my vehicle could be affected by a recall. How do I know for sure?
- Q: Do I have to pay for a recall repair?
- Q: What do I do if my check engine light is on?
- Q: What services can your Express Service Centre offer?
- Q: Do I need winter tires?
- Q: Why should I complete Honda's recommended maintenance?
- Q: My air conditioning isn't working and I'm almost out of warranty. Is this repair covered?
Go back to main FAQ page
Q: I'm dropping my vehicle off at a time when the dealership is closed. Is there a safe place I can leave my keys?
A: Yes. We have an envelope drop box directly outside the service doors against the wall. Fill out the correct information and we will get your keys first thing in the morning. Don't forget to lock your vehicle.
topQ: How do I know what service my vehicle needs?
A: Each Honda vehicle has it's own specific maintenance schedule designed by Honda to ensure that your vehicle gets the right service everytime. Click Here to view the schedule for your vehicle.
Q: What is the Maintenance Minder System?
A: Honda created the Maintenance Minder System to monitor your driving habits and conditions. Using this information, the Maintenance Minder determines your recommended service as needed and not based on a set schedule. When the oil life percentage reaches 15% the service indicator will identify which service is recommended for your vehicle. There are two types of symbols that are displayed on your odometer/trip display: Main symbols (A or B) and Sub symbols (one through six). Click Here to contact a service professional about your Maintenance Minder System.
topQ: My oil life reads 40%, should I get an oil change?
A: No. When Honda created the Maintenance Minder System, it was to help you maximize the life of your oil. It's taking into consideration your driving habits, and not recommended to come in until at least 15%, however should you really wish to have your oil changed at 40% we can complete it for you.
topQ: How do I get my radio code?
A: If you bought the vehicle new, there should be a credit card sized card in your glove box that says "Anti-Theft Identification Card". Your radio code will be 5 digits long and consist of only the numbers available on your radio preset buttons. If this card is not in your vehicle and you bought your vehicle from our location, give us a call and we can check your file for the code. If there is no code on file, you will have to come to the dealership so we can retrieve your radio serial number. In some rare cases the radio will have to be removed and a labor fee will be charged.
Q: Can I schedule my service appointment online?
A: Yes, of course you can. Click Here for the online appointment form. A service representative will respond to your request with a confirmed date and time of your appointment.
topQ: Do I need to book an appointment for an oil change?
A: No. At Cambridge Centre Honda you are always welcome to drop in to our Express Service Centre for an oil change without an appointment. The friendly and knowledgeable advisors will complete the oil change and the Peace of Mind Inspection quickly and accurately tailored to your specific Honda or non-Honda vehicle.
topQ: Do you offer professional detailing?
A: Yes. Cambridge Centre Honda is proud to offer a full service detailing centre catered to meet all your vehicle cleaning needs. Our packages range from a basic, yet thorough cleaning up to a complete wash, wax and shampooing to make your vehicle shine new again. Click Here for a complete listing of all our detailing packages.
Q: What is the new tire tax?
A: As part of ongoing stewardship initiatives, the Ontario government has recently announced a new tire recycling fee program that started on September 1, 2009. The fee applies to each new tire sold in Ontario, either with a new vehicle sale or through replacement tire sales at a cost of $5.84 per tire (including spare tire). This program includes all tires designed for passenger cars, light trucks, motorcycles, and all terrain vehicles. As with other government instituted fees, this fee is subject to tax.
topQ: I saw on the news that my vehicle could be affected by a recall. How do I know for sure?
A: Click Here for a link to our recall form. Fill out the form with your contact information and your 17 digit vehicle identification number (VIN) and one of our service professionals will respond ASAP with the results.
topQ: Do I have to pay for a recall repair?
A: No. A recall is an item repaired under warranty and is paid in full by Honda Canada.
topQ: What do I do if my check engine light is on?
A: If you find that your engine light is on, or the vehicle is not performing as per usual, we highly recommend coming to our dealership to have it inspected. Click Here for our online appointment form, a service professional will respond with a confirmation of your appointment. In some cases an engine light could be an indicator of a loose fuel cap. You may want to start by checking your fuel cap by tightening it 3 clicks. However if you notice your vehicle is not performing normally, please bring your vehicle in to us as soon as possible.
Q: What services can your Express Service Centre offer?
A: At Cambridge Centre Honda our Express Service is equipped to perform more than just an oil change without an appointment. They can also do: transmission fluid replacement, replace air and pollen filters, replace any Honda rubber wiper insert, tire rotation, rear differential fluid replacement, any exterior lights and some interior ambient lighting. Express Service also has a Quick Spa for detailing the interior and exterior parts of your vehicle. For more details, visit our Express Service Centre
Q: Do I need winter tires?
A:Winter tires are not yet mandatory in Ontario, although for extra safety and increased traction on the roads, we would strongly recommend winter tires on your vehicle.
Q: Why should I complete Honda's recommended maintenance?
A: Preventative maintenance that will reduce costly repairs in the future. It also provides peace of mind that everything is functioning properly on your vehicle. Brakes are one major component to safety and functionability of your vehicle, and regular servicing ensures they are in their top condition.
topQ: My air conditioning isn't working and I'm almost out of warranty. Is this repair covered?
A:
topContact Information
- Cambridge Centre Honda
-
227 HESPELER RD.
CAMBRIDGE, ON N1R 3H8 -
- sales Sales:
- 1 (888) 497-0413
Monday 7:30am - 7pm
Tuesday 7:30am - 7pm
Wednesday 7:30am - 7pm
Thursday 7:30am - 7pm
Friday 7:30am - 6pm
Saturday 7:30am - 5pm
Sunday CLOSED
