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Frequently Asked Questions

Service

Q. There are many places to choose to service my vehicle, what sets you apart from other shops?

A.Cambridge Centre Honda Service Department Features

  • Oil Changes without an appointment Saturday and evening service hours
  • Complimentary "Know Your Vehicle Report"
  • Shuttle service in Cambridge, K-W & area(please check for availability and hours in these locations)
  • Customer loaner vehicles available
  • Our parts and accessory department works in a very tight partnership with our service and sales departments. You can learn more by clicking on the PARTS page.
Q. After I request a service appointment on-line, what happens next?

A.When you use our online form to request your next service appointment. We stand by to answer your questions and get you in the door as quickly as possible. Upon submitting your information we will:

  • Respond to you promptly during business hours Monday-Friday to confirm your request via your preferred contact method.
  • Ask any additional questions required to service your vehicle.
  • Confirm your appointment.
Q. How long after I submit my request can I expect to hear from somebody from Cambridge Centre Honda?

A. We are able to respond to your request during the following hours:

Monday, Thursday and Friday- 9:00am-5:00pm

Tuesday and Wednesday-9:00am-8:00pm

Q. Is my vehicle booked into the shop once I request an appointment?

A. No, we are here to confirm your appointment time and date and will provide you with a confirmation. In the case were you require immediate assistance, please contact us by telephone.

Q. What can I expect at my appointment time?

A. The appointment time is the time you will check your vehicle in with the service adviser. Your vehicle goes into rotation and will be attended to when the next technician becomes available.

Q. What can you tell me about your service shop?

A. Our service department is the cornerstone of our dealerships success. We are happy to service the many customers of the Waterloo region, whether you are from Kitchener, Waterloo, Guelph, Brantford or Cambridge. Our factory-trained technicians are skilled in diagnostics, electrical repairs, timing belts, as well as brake, tire, transmission and engine repairs. Customers often call us with a check engine light on. We can help you deal with any problems quickly and efficiently, thanks to the latest tools, technologies, information and service manuals for all Honda vehicles.

Customer service is our top priority. During evening and weekend service hours, we provide a shuttle service, rental vehicles based on availability and quick oil changes.

We perform warranty repairs on behalf of Honda Canada and other warranty companies, but we perform Honda maintenance service above all. In addition to servicing Honda vehicles, our experienced technicians can also service the following manufacturers: Acura, Mazda, Nissan, Toyota, Hyundai, KIA, Ford and so much more.

Q. What can car owners do to maximize their trade-in value?

A. Whether you are bringing your car to the dealership to trade it in or planning your current car purchase with the intention to trade up in a short time, there are ways to maximize the true value of your vehicle.

1. Keep a clean, accident-free car history. This may be easier said than done, though its results are tested and true. Vehicles that have a clean CarProof history command a higher resale value. It’s quite simple, actually. Picture yourself presented with two identical vehicles to choose from. One has a clean history and the other has an accident on record, though minor. Which one would you choose? It will be the accident-free car every time. That doesn’t mean having an accident on record makes your vehicle worthless but it can affect the trade-in value of your car. Dealers have to resell your trade and are obligated to inform buyers of any accident history so you shouldn’t expect the same value as if your car has a clean CarProof report. The easiest way to maintain a clean CarProof history is to drive responsibly. Don’t take unnecessary risks driving in inclement weather, and be aware of your surroundings. You can’t control how others drive but you can minimize the potential for accidents with some caution on your part.

2. Get an automatic transmission. Unless your vehicle is a high-performance model or a specialty vehicle of some sort, an automatic transmission commands the higher resale value. A report by Edmunds.com explains that manual transmissions account for only four percent of vehicle sales. Though they may be less expensive to purchase initially, manual transmissions don’t have as large a market for buyers, meaning less appeal for a dealership to have it on their used car lot.

3. Always buy with the intention on resale. There are always several option packages and colour choices when you buy a car and it can be really tough to choose the right one for your immediate needs. You should always buy a vehicle so that it fits your current lifestyle, but consider its future appeal when you do. If you don’t require air conditioning to be comfortable when you’re driving, you’ll still want to get a new car with air conditioning. Cars without A/C are a hard sell and their trade value reflects their lack of market appeal. The same goes for trim packages. The higher the trim package, generally the higher the trade value. More luxurious and well-appointed vehicles are naturally more appealing to buyers so you can expect a higher trade-in value as a result. Bold, bright colours are by far less popular than more neutral colours and it can be quite a challenge to find a buyer for your yellow, bright green, or powder-blue car. Stick with standard colour choices for the best trade value. The key point here is to consider your vehicle’s future appeal to prospective buyers when you are purchasing your new car.

4. Keep your vehicle in good working order. Though it goes without saying, if there are mechanical problems with your car the trade-in value will be affected. In particular, obvious issues like an illuminated Check Engine light, clunky, rattling suspension, and a poorly-shifting transmission will immediately set off alarms in your vehicle appraiser’s head at the dealership.

Your car doesn’t have to be in absolutely perfect shape (though it helps). It’s expected that your trade-in will require some type of repair or maintenance before it can be resold. After all, it is a used vehicle! When your car is appraised for a trade-in, it’s being checked for appeal and expensive issues that could cut deep into the dealership’s potential profit.

5. Don’t smoke in your vehicle. One of the simplest ways to destroy your car’s resale value is to smoke inside it. Whether cigarettes, cigars, pipes, or ‘alternative’ substances, the smell is incredibly difficult to remove and people with sensitivities or allergies to smoke can react to even trace amounts. It’s costly for the dealership to try to remove the smoke smell and even then it doesn’t always come out like new. Buyers are less likely to buy a smoker’s car in excellent condition than one slightly worse for wear but clean and smoke-free.

Customer Reviews

We are committed to making you a long-lasting customer and friend

  • MOT MUS

    My finance and I were out looking for a vehicle and decided to go take a look in Honda. I must say we were very impressed and had the best service with them then other car dealers. Danielle was our sales person and she was on top of everything and responded promptly whenever I left a message. Scott was the financial guy and again very prompt getting [...]

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  • Caroline Pickering

    I just bought a new Honda Civic from Cambridge Centre Honda. Marci the Sales Rep was fantastic to deal with. Very knowledgeable and really listens to exactly what you’re looking for. The whole process was seamless. Scott in Financial and Tanya were also great to deal with too. The customer service top shelf at this location.

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  • Michelle Leroux

    Excellent service from start to finish. I dealt with Marci (Sales) and would highly recommend. Both she and the service manager were very responsive to some some minor issues with my used vehicle purchase. I was pleased with their white glove customer service approach which didn’t end after the bill of sale was signed. You will be in great hands at [...]

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  • Erin Riggin

    Thank you to all the wonderful people at Cambridge Honda, I feel I wasn’t the easiest customer to deal with but everyone was kind and the end goal of getting a new car was achieved. Stan, my sale association was perfessioal and honest and easy to work with. I would definitely recommend Stan with out hesitation. His strong core values, makes him stand [...]

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  • Anna Baigent

    The staff at Cambridge Centre Honda made me feel so welcome right away! The service was great, the people were so nice and I was taken care of with little to no waiting time. My consultant Mark Stables took very good care of me! I recommend you see Mark when you go into Honda and you will not be disappointed!!!

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4.8

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