Cambridge Centre Honda

May 21st, 2013

Oh thank you ever so much for the follow up, I really wasn't expecting it.

Well I also wanted you to know that I took the time to read up on the ratings and the many comments from the web site pertaining to your dealership and I must say that I was so relieved to know that my drive from down town Toronto all the way to Cambridge Honda was all worth it.

The many great comments really and truly are reflected in the amazing experience I had with your dealership. Mike (your Financial Service Manager) was a real treat. He's just amazing and will be remembered if I should purchase another vehicle in the near future?please give him my regards?, however I must say that I would highly and proudly recommend anyone seeking to purchase a new vehicle to Cambridge Honda?thank you so much, and I do look forward to doing future business with you again or better yet look forward to recommending friends and family to your dealership?unfortunately I live so far away from you, therefore the very small up-keeps such as oil change etc. may be a bit out of my way for the drive to Cambridge, however you can truly count on me to consider you first should I require any in depth service required in the future?The tire manager was also amazing for taking in my car last minute just before closing to get the specialize air in my tires, this is exactly what I am talking about, when I said your service is truly exceptional?The service adviser (Carolyn-last Thursday evening) was also remarkable, she knows her job very well and have all the information to the many questions I had while waiting on my car..Great company and person to talk with, the time went by so fast.

I could go on and on, however I think enough said, and it is quite clear how amazed I was with not only the purchase, but the exceptional service and people who works at Cambridge Honda

 Best Regards

 Michael H

May 17th, 2013

On May 8th, 2013, I dropped into the dealership in the evening. A pre-owned CRV vehicle had just arrived at the dealership earlier that day. I had been looking to replace my wife's vehicle for a few months and with Mother's Day just around the corner I thought this was the right time to move into a newer vehicle. I negotiated a deal that fit my budget and left me with a smile. There was a problem on Saturday when we went to finalize the purchase. The vehicle had not been detailed and was not ready to go out the door. We left without our CRV. What happened after that is where my experience took on new life. On Monday I received a call that the car was ready to go and that the dealership had a few little gifts to go along with an apology for the unexpected delay. Well I was totally blown away with the CRV, it looked like a new vehicle. I was given significant gifts including free gas, large discount on our next 'B' servicing and travel accommodations. The dealership stepped up to the plate and not only set things right but made sure that I was more than just satisfied. Indeed I am more than satisfied. The Team at Cambridge Centre Honda have my respect and more importantly, my business for good. Thank you Tess, Manny and Tony! I look forward to dealing with you folk on my next vehicle purchase. This is definitely the dealership I want to be involved with. Wishing you all the best, .../Nandor

May 3rd, 2013

Just want to say how very very pleased we are with the help we received from Rick Ayers as we searched for a new car. We had our last car for 10 years so it has been a long time since we had to car shop. Rick answered all our questions. He really listened to us, and did exactly what we asked of him. Thank you, Rick!

Jim & Ruth Cushing

March 25th, 2013

I am writing to express my appreciation for the remarkable service that I have received from Cambridge Centre Honda. Perhaps the circumstances in which I found myself were exceptional, but nevertheless the assistance and advice that I received from your service department were truly outstanding. My Honda Civic Hybrid is now almost 10 years old. One day in February I noticed a new warning light on my dashboard. "IMA" was flashing. I immediately took the car to your service people, only to be told that the special battery pack that drives the hybrid feature had to be replaced. Since my car had traveled less than 120,000 km, I was advised to contact Honda Canada to determine whether special consideration could be given to replacement of the batteries. (Original warranty was for 8 years or 250,000 km.) With the advice and support of your service experts ? particularly Caroline Dumoulin and Ian - Honda Canada agreed, and has replaced both the battery package and the communicator device that links the batteries to the power train. The only expense for me was the labour involved in installing and testing the new components. Thus, I now have what is essentially a new car and one which I intend to drive for many more years. I have no doubt that it will serve me as well in the coming ten years as it has in the last ten. My sincere thanks to Honda Canada and to the service experts at Cambridge Centre Honda. 

Donald M

September 15th, 2012

I am not from Cambridge,ON. although I came to this dealership to purchase a new CRV vehicle due to the opinions I have heard about them in the media. Indeed they are great people. Most of all, they are honest. When negotiating the price of the new vehicle I have asked Rick Ayers for the invoice price. He, without any hesitation, has pulled out an invoice revealing the MRSP and the Invoice pricing. Still in doubt, checked at home the invoice pricing, and to my surprise, the online and Rick's numbers have matched to the last penny! So, from there haggling over the price became nice an easy. A while later, after Rick presented us with some additional accessories I became a one happy owner of the 2012 Honda CRV! Another thing, I was even given a $500.00 break on the purchase of the Extended Warranty. Thank you Michael Krause!
There was also something that has happened on my behalf that I am a not too proud to mention , although it was handled perfectly by Rick Ayers, so we did not have to face embarrassment, and for that I would like apologize and thank you kind sir.

   Would I recommend this dealership to a friend?? Absolutely, I would recommend it to my friend!

 Leo Adamczyk

June 11th, 2012

Hi there,

I just wanted to touch base and let you know that we are customers at Cambridge Honda.  Last year we purchased a Honda CRV from Garnet and he was amazing to deal with. He did everything in his power to give us a fair deal and was never pushy, which I greatly appreciate in a sales rep.  A pushy sales rep turns me away.

Initially I spoke to Garnet on the phone asking a simple question and he ended the conversation with letting me know who he was....and to me I felt it was important to follow through with Garnet and I'm certainly glad we did.  Initially I came in without my husband to get details etc. and he spent a lot of time with me and never made me feel that I didn't know anything about cars because I'm female. He explained everything in a down to earth way.

As well, Tony in finance did a great job too.  However, I really wanted to mention Tess because I believe I've had the most contact with her.  She has been AMAZING since day one.  She's always responding to our questions, dropping emails to make sure we are doing okay and so on.  Having this type of service in our society unfortunately has dimmed over the years so it is refreshing to see it is still around!

Tess just tried her best to solve our problem with our payment schedule with Honda Finance, who did very little in comparison to Cambridge Honda, to help us out.  Tess did mention though that we aren't the first customers to have conflict regarding the rigid payment schedule and apparently it is hoping to be corrected in the future. That would be great.  Life happens, people's situations change.

In closing I just want to say from sales to service everything has been well but I especially wanted you to know that Tess has bent over backwards to always try to solve any issues we might have.

Keep up the great work Tess!

Kind Regards,

J & D Okum

Guelph, ON

May 31st, 2012

To whom it may concern;

This long overdue email is in relation to service work that was done in
February to my 2007 Honda CR-V.

As a quick background, in January my "service engine" light came on. I took
the vehicle to Cambridge Centre Honda for this service - while this isn't
the closest Honda dealership to my residence, it is the one I visit
regularly for service work on both my CR-V and my wife's 2006 Civic
whenever possible, as I greatly prefer the customer service at this
dealership than others that are possibly even closer to my home.

At any rate, the initial service work appeared to indicate that the battery
was weak and it was replaced, however when this didn't solve the dash light
issue, it was later learned that there were far more serious problems at
hand. Eventually the Cambridge Centre Honda team discovered that the
problems were internal engine issues, and would run the course of a very
significant and expensive repair.

Around this same point in time, I just wanted to point out that our family
was dealing with the beginnings of some fairly significant health issues my
wife was going through. She would eventually be hospitalized for a week,
and off work for close to two months. I'm sure you can appreciate the
struggle the family was going through both mentally and financially.

To top this off, the warranty on our CR-V had recently expired. While we
were still within the time period covered, we had gone over the mileage
slightly.

Timing for auto repairs I'm sure is never "great", however for my wife and
I the timing could not have been worse.

I placed a call to Honda Canada customer service and your representative
(John) was very helpful and understanding. While he didn't promise any
financial relief for this repair, he stated he would open a case and at
least examine it. I'm certain it didn't hurt our cause that we had
purchased 3 Honda new vehicles in a one-year span between our two, plus my
mother's 2006 Accord. I've always been very vocal about Honda's build and
reliability and customer service track record when speaking of why we
bought 3 in such a short time to anyone interested.

I want to take a minute to praise Cambridge Centre Honda at this time, and
in particular - service manager Jeff Westrop and advisor Carolyn DuMoulin.
It takes a fine person and exceptional communication skills to be able to
deliver bad news as well as they did, but their commitment to customer
service in this whole ordeal went WAY beyond ordinary. First, by offering
to speak with Honda Canada to see what could be done to help, and secondly
by offering up a vehicle - Jeff's own service CR-V - for as long as it took
to repair my own. Needless to say, for a family of 4 with an ill parent,
and commitments to school, hockey, and all kinds of extra curricular
things, this was absolutely a huge support from the dealer. In all our
discussions and conversations, by telephone or in person, these individuals
really did ad admirable job of representing themselves, Cambridge Centre
Honda, and Honda as a whole in the very finest manner. They made it very
difficult for a customer facing a huge repair bill to be upset - not an
easy thing to do. My honest and heartfelt thanks go to both of them.

But at the end of the day, I need to thank Honda Canada, for offering to
back me, the customer, and pay for a large chunk of the repair work.
Without this out-of-warranty support, I don't know if we would have been
able to repair the vehicle at a time we were without one income.

Truly, this commitment to customer service and satisfaction is exemplary,
and shows why Honda has the reputation and customer loyalty it does. It
reassures me that my own dedication to the brand has been well placed.

For your help in a time of need, I and my family thank you. Your support
did not go without full appreciation, despite the delay in sending this
email. Today my wife has returned to work when possible and is starting to
make inroads towards recovery we hope. Our deepest gratitude goes to Honda
Canada, Cambridge Centre Honda and all involved in this "ordeal". In a day
and age where corners are cut and financial cutbacks are the norm more and
more, to see a company and a dealership go the extra mile for a customer
out of warranty is truly something very special.

Our heartfelt thanks to all.

Best regards
-Shawn and Carolyn D
Guelph, Ontario

February 4th, 2012

I want to thank everyone at Cambridge Centre Honda, in particular Garnet Walter and Michael Krause, for their wonderful customer service during a difficult time for me and my family. I was involved in an automobile accident in mid December which resulted in the total loss of our beloved 2006 Honda Civic which we purchased at Cambridge Centre Honda. Fortunately for us Garnet and the Cambridge Centre Honda team crunched some numbers and our family is the proud new owners of a beautiful 2012 Honda Civic (what an amazing car it is!) They even provided a loaner vehicle for a few days while we waited for the new car to be delivered. For quality and customer service that are second to none I totally recommend you check out Cambridge Centre Honda!! Some of the staff even made donations to Logan' Mission for Autism Speaks Canada last year as well!!

--Gene Rocha

December 15th, 2011

Cambridge Honda has always been a source of excellence. I have bought new cars from them for many years and have always been treated well . Nicole is tops in my book and sets the bar for her staff to follow. Everyone is very friendly and efficient in their jobs. No problem is to small or to big for them. I highly recommend Cambridge Honda .

Kerry L.

December 14th, 2011

Mark and Tony,

Thank you both so much for all of your help with buying my car. The
process couldn't have been more smooth from my end and I really appreciate
everything that you both did to ensure that. Thank you also for working with my Dad
and I, especially given the distance.

I absolutely love the car and can't wait to drive it more!

Thanks again,
Renee Grondin



October 2011

Very satisfied with the service we have always received from your dealership. Very happy when we come in to get an oil change as your dealership goes above and beyond by washing the exterior and cleaning the dash of our vehicles which is greatly appreciated. Thank you for the excellent service. We will be a returning customer!

Shirley S



Hello Jeff,
 
I had an appointment this past Saturday for a front brake pad replacement and an etest on my girl friends Toyota Celica GT.  I just wanted to tell you that you and your service team are very professional and friendly.  Also the Celica feels wonderful after your mechanices worked on the brakes.  I hope you will pass this on to them.  Thanks again to you and your team for all your help. 
 
M Miltiadous
December 6, 2010


The service manager was very good at emailing us regarding tire prices for our two vehicles.  He was also very good at telling us about any promotions.  We appreciate all the great service.

C. Sultana
December 7, 2010


Hello,
I am a new owner to a pre-owned honda civic (my first) and I just had the best experience at your location. I have always been told get an oil change at 5000 kms, so when I showed up, your people advised me my oil life was still at 40% and it wasn't necessary to do it right away. The man was extremely helpful and kind. This is definitely one of the best customer service experiences I have ever had and I am loving my Honda, and will probably stay with a Honda forever. I just wanted to send you a quick note to say thank you, so often you only hear the negative things, so I wanted to tell you what a great job you are doing!
Thanks again,

V. Russell
November 25, 2010

Enjoyed your experience at our dealership and want to share with others, please leave us a testimonial below.  Thanks in advance for your customer loyalty. Check out what others are saying about us.